226 HIGHWAY 39, INGRAM, TX 78025, us

(830) 367-2636




In today's climate a compliment towards a law enforcement officer is a rare occurrence. We understand that, and we do not look for praise or recognition, but its always nice to hear when we do a good job.  Compliments can be filed by using the same procedure as below.

Complaint Policy

 It is policy of the Ingram Police Department to investigate all valid complaints and take whatever action is necessary to maintain the integrity of the department. Also, we like to hear when an officer goes above and beyond...a compliment can be addressed in the same fashion as the complaint. Please download, or print off, the complaint form and fill out accordingly.  

Steps for Filing a Misconduct Complaint

 Citizens are encouraged to bring any question or concern about procedures to the attention of the Police Department by any means required. Complaints may be made informally through the employee’s chain of command, or formally by following the below process.  

The steps for filing a formal written complaint are as follows:


  • A citizen wishing to file a formal complaint should complete a written complaint form. These forms maybe obtained at the bottom of this page at the link marked Complaint Packet.
  • In most cases, a copy of the written complaint will be sent to the individual against whom the complaint was filed within seven working days.
  • If a complaint warrants further investigation, the Chief will assign the case to an Investigator. In matters of  criminal misconduct the Chief may request assistance from an outside agency.
  • Once the investigation is complete the Chief of Police, or his designate, shall review all findings and determine the appropriate action to be taken. Most investigations and findings are completed within 60 days after the complaint has been filed. However, the Chief of Police may extended the investigation by 30 days. Citizens filing complaints will receive a written notice of the disposition through certified mail. 

Texas Government Code - Complaints Against Law Enforcement Officers

 Sec. 614.022. Complaint to be in Writing and Signed by Complainant. To be considered by the head of a state agency or by the head of a fire or police department, the complaint must be: (1) in writing; and (2) signed by the person making the complaint. Added by Acts 1993, 73rd Leg., ch. 268, Sec. 1, eff. Sept. 1, 1993.  

 Sec. 614.023. Copy of Complaint to be Given to Officer or Employee. (a) A copy of a signed complaint against a law enforcement officer, fire fighter, or police officer shall be given to the officer or employee within a reasonable time after the complaint is filed. (b) Disciplinary action may not be taken against the officer or employee unless a copy of the signed complaint is given to the officer or employee. Added by Acts 1993, 73rd Leg., ch. 268, Sec. 1, eff. Sept. 1, 1993.